Returns & FAQ
Returns Policy
Because our seasonings and spice blends are food products, we are unable to accept returns or exchanges on any opened or unopened items once they've shipped. This helps us ensure the quality and safety of every batch we sell.
That said, we stand behind what we make. If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery at info@coeurspice.com with your order number and a photo of the issue, and we'll make it right with a replacement or refund.
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and the carrier, but most orders arrive within 5–7 business days of shipping.
Do you ship internationally?
Currently we ship within the United States only.
How should I store my seasonings?
Store in a cool, dry place away from direct sunlight and heat. Keep the lid tightly sealed after each use to preserve freshness and flavor.
How long do your products last?
For best flavor, we recommend using our blends within 12 months of purchase. Check the label on your product for specific storage and freshness details.
Do your products contain allergens?
Please check the ingredient list on each product label before use. If you have food allergies or sensitivities, review ingredients carefully or contact us with questions before ordering.
Can I change or cancel my order after placing it?
If you need to make a change, contact us as soon as possible at info@coeurspice.com. We process orders quickly, so we can't guarantee changes once an order has shipped.
Ordering & Custom Requests
Can I order larger quantities — multiple containers, bigger bags, or by the pound?
Yes! We're happy to put together larger batch orders, whether you need multiple containers of the same blend, bigger bags, or bulk by the pound. Reach out to us at info@coeurspice.com with what you're looking for and we'll get you a quote.
Can I get a custom spice blend or request tweaks to an existing one?
Yes — we love this kind of request. If you want a blend adjusted (less heat, more smoke, no salt, etc.) or something built from scratch, email us at info@coeurspice.com and we'll work with you on it.
Shipping
Can I get next-day shipping?
We can accommodate next-day shipping, but it comes at an added cost since it requires expedited carrier rates. Contact us at info@coeurspice.com before placing your order so we can get you the right shipping option and pricing.
Do you ship overseas / internationally?
Not at this time. We currently ship within the United States only.
Product Questions
Why does my spice get clumpy?
We don't use anti-caking agents in our blends — we want to keep things as natural as possible. Because of that, some clumping can happen naturally, especially if the product is exposed to humidity or moisture. A quick shake or breaking up the clumps with a spoon will get it back to normal. To help prevent it, store your seasoning in a cool, dry place and make sure the lid is sealed tightly after each use.
Still have a question?
Reach out anytime at info@coeurspice.com — we're happy to help. Looking for our returns policy? Check out our Returns & FAQ page.